Refund Policy

iPlya is operated by Henrik Hansen. We want beach managers to be happy with the software, so we offer a 30-day money-back guarantee.

30-day money-back guarantee

If you are not satisfied with your iPlya Premium purchase, you can request a full refund within 30 days of your order date — no explanation required.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with the email address used at checkout, or email us at support@iplya.io and we will arrange it for you. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

Cancelling your subscription

You can cancel your Premium subscription at any time from your account. Cancelling stops future renewals; your Premium features stay active until the end of the period you have already paid for.

Renewals and billing questions

If a renewal was charged unexpectedly, contact us within 30 days of that charge and we will review it with Paddle. Billing, tax and invoice mechanics are covered by Paddle's Buyer Terms and Paddle's Refund Policy.